Technology is rapidly reshaping the fan experience. Now is the time for in-seat delivery.
When SEATSERVE first launched in 2014, most sports venues were only just beginning to explore the various ways that technology could be used to enhance the fan experience. Nowadays, fan apps are a must-have for all major clubs, mobile ticketing is often preferred over paper tickets, and GPS technology is increasingly being used to help […]
All stadiums and arenas are suffering from the same challenge. Concession lines.
Among the issues turning fans away is concession lines. A recent survey conducted by Oracle found that 45% of fans are abandoning concession lines if the wait time seems too long. Not only are fans being discouraged from purchasing stadium concessions, but such incidents are also damaging the fan experience. Stadium operators and vendors are […]